Refund Policy

Last Updated: 23 September 2026

KHIDMAT-E-MUSLIMEEN WELFARE TRUST is committed to maintaining transparency and accountability in receiving donations. This Refund Policy explains the circumstances under which a donation refund may be considered.

1. Donations

Donations made to KHIDMAT-E-MUSLIMEEN WELFARE TRUST are voluntary contributions intended to support our charitable, welfare and social service activities.

Once a donation has been successfully received and recorded, it is generally considered final and non-refundable, except in the situations described below.

2. Eligible Refund Requests

A refund request may be considered in the following circumstances:

• Duplicate payment made accidentally.
• Incorrect amount charged due to a technical or payment processing error.
• Payment was deducted from the donor's account but the donation was not successfully received by the Trust.
• Any other genuine payment-related issue that is verified by the Trust.

3. Non-Refundable Donations

Donations that have been successfully received and properly recorded will generally not be eligible for cancellation or refund merely because the donor changes their mind or no longer wishes to support the activity.

4. Refund Request Period

Refund requests should be submitted as soon as possible after the transaction. We recommend contacting us within 7 days of the donation transaction.

Requests submitted after this period may be considered at the sole discretion of the Trust depending on the circumstances.

5. How to Request a Refund

To request a refund, please contact us with the following information:

• Donor's full name
• Registered email address or mobile number
• Donation amount
• Date of transaction
• Transaction ID / UTR / payment reference number
• Reason for requesting the refund

6. Refund Verification

All refund requests will be reviewed and verified before approval. We may request additional information or transaction proof where necessary.

Submission of a refund request does not automatically guarantee a refund.

7. Approved Refunds

If a refund is approved, the refund will normally be processed through the original payment method or through another appropriate method determined by the Trust.

The time taken for the refunded amount to appear in the donor's account may depend on the payment gateway, bank or financial institution.

8. Third-Party Payment Gateways

Donations may be processed through third-party payment gateways. Technical issues, payment failures, processing times and transaction reversals may also be subject to the terms and policies of the relevant payment provider.

Where a payment has failed but the amount has been debited from the donor's account, the donor should first allow the payment provider or bank's normal reversal process to complete. If the amount is not reversed, please contact us with the transaction details.

9. Contact Us

For refund requests or donation-related queries, please contact:

10. Changes to This Refund Policy

KHIDMAT-E-MUSLIMEEN WELFARE TRUST may update this Refund Policy from time to time. Any changes will be published on this page with the updated date.